Refund policy

Teascapes offers a guarantee against defects created at the time of manufacture. Products will be exchanged if they are found to have manufacturing fault or defects.
Any claims against breakage or our guarantee in transit must be brought to our attention within 7 days of receipt of purchase and must be submitted to info@neoaustralia.com.au with photographic evidence. We will then provide a replacement.
Teascapes handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. We do not accept returns for change of mind, or if skin care is not suitable or if you feel our tea is not to your taste. Any other reason for returning - please notify us within 7 days of receipt of order.
Teascapes is not liable for any loss of an item being returned, therefore we recommend that you return it using registered mail. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full minus original shipping costs.
Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Teascapes Australia.

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