Shipping policy

The following information provides details on our shipping and returns policy. If you have any questions, please don't hesitate to contact us.

Delivery may generally be a 1-2 days turn around for metropolitan suburbs, however depending on location, shipping may take between 2-14 days from confirmation of payment.
If you require your products urgently, please contact us via email and we will do our very best to get it out to you as soon as possible.
Express shipping or postage will incur an extra delivery charge.
From time to time, Neo will provide complimentary shipping over specified order values, incase of a refund under our refund conditions, a refund may be provided minus the cost of shipping the product out.
If you are not at home to receive the delivery , your parcel may be left at your for door, if you agree or disagree with this, please leave instructions in the Comments Section of your order page to advise us on Delivery Instructions.

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